Case Study: Why ZERO
Employer & Advisor MaterialsCase Study
Why ZERO
Why People Buy From Us And Why They Stay
We work with all kinds of employers and today our active membership is close to 130,000 members
All Others includes: Agriculture, Automotive, Chemical, Computer, Electrical Services, Entertainment, Financial Services, Healthcare, Hospitality, Insurance, Mass Media, Petroleum, Publishing, Telecommunications, Transport
And our employer customers stick around (for a long time)
We have 94% employer retention rate and 99% member retention rate.
Sure we lose employer customers, but they are generally smaller employers who have been acquired or have decided to go back to fully insured plans.
People buy from us for a bunch of reasons
Drive Down Costs (Average Savings of 38%)
Remove Barriers to Care ($0 Out-Of-Pockets Costs)
Improve Member Experience (94 Net Promoter Score)
And they stay with us for even more reasons
Expertise (8,722 locations)
Engagement (47% capture rate)
Tech Enablement (navigators + clinics)
Recruiting & Retention ($0 benefit)
Business Intelligence (7.5B in plan spend)
And we are obsessive about the employee experience and we track experience using Net Promoter Score (NPS)
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction by asking how likely customers are to recommend a company's products or services to others, scored on a scale from -100 to +100 based on the percentage of promoters minus detractors.
Employees love us
And every time one of your employees has a service or procedure we want to know how it went

"I love ZERO. It's the best thing EVER!!!! I tell everyone about it."
Misti G.
"We love ZERO. It has saved us so much time and money on our procedures"
Harry F.
“It was super simple and fast to get into see the doctor. I could not have been more pleased with the ease of using ZERO and selection of specialists available!”
Andrew M.
"ZERO is the best element of our company insurance benefit. The value is simply unbeatable. This benefit, beyond all others, has helped maintain my health without draining my bank account."
Will C.
"Very simple process. I've never had a benefit like this in 30 years of working. It's fabulous and simple. Thank you"
Janice G.
"It was so easy and the fact that I got a procedure done at no cost to me was a relief and helped me take a step closer to better health!"
Brianne H.
"There is not another group that I would ever consider using, my family and I love every experience that we have had with the people at zero card. There isn't enough that I could say to thank everyone at ZERO"
Floyd M.
"I love the way ZERO makes healthcare painless! We use it regularly and have been beyond 100% satisfied with each interaction. HIGHLY RECOMMEND ZERO every time!"
Karen Y.
And Zachary Fink from Boulder Valley School District really loves us
Meet Zachary Fink
He’s a ZERO member, who works for Boulder Valley School District in Colorado and wanted to share his ZERO experience...
"It has been easy and actually costs $0! I have told countless people and (understandably) they don't believe it. I want to promote it because I want others to get the treatment they need/deserve too. For me, I put off my medical needs for years in order to not deal with the frustration. Not with ZERO!"
Employers adore us
And know we are acting in the best interest of their employees

"ZERO hasn’t just been a savings tool; it has been a game changer for our employees and their families."
Sanjay M.
"Our employees love ZERO! It’s been a game-changer for our employees."
Dianna D.
"ZERO has tremendously enhanced our compensation package. Great benefits AND savings for our employees and our company!"
Sara C.
"It’s rare when an employer can find a benefit that is such a meaningful and impactful win-win for all of our stakeholders - it materially lowers the healthcare costs for both the company and our associates."
Frank M.
"Working in City government we are always trying to find ways to be good stewards of City finances while still trying to provide the best benefits possible to our employees. Offering ZERO to employees did just that and has been an excellent benefit. We couldn’t be happier with it!"
Laura S.
"ZERO is a “game changer” when it comes to health care management and cost containment. Zero Card utilizes top-rated professionals and facilities and removes traditional barriers to healthcare access. As a result our employees and their families are healthier and could not be more appreciative of a benefit that provides a win-win strategy for all."
Robert F.And employers will tell you how easy we are to work with
"Our team members love the product. They like that it is easy to use and of course, free"
Bama Companies"How easy it is for employees to use and the quick response from every level of the organization I have had the opportunity to communicate with from the employer side"
Tulsa Educare"Saves our employees money! It's easy! NO PEPM fees!"
Jeffco Public Schools"It's just a solid choice. Saves our medical plan money and our employees get these benefits at no cost. Amazing"
City of Texas CityAnd we promise it really is easy...
We can launch a new employer in as little as 45 days and we have done it even faster in the past
45 Days From Launch
Kick-Off Call
30 Days From Launch
House Keeping Call
30 Days From Launch
Member Education
15 Days From Launch
Eligibility Validation
10 Days After Launch
Post-Launch Call
We never charge a PEPM, PMPM or any fixed costs. We just charge a simple and transparent transaction fee of 20%.
And all of our fees are 100% at risk - if we can’t engage your employees and save you money then we don’t think you should be paying us.
$19,130
ZERO Price For Surgical Procedure Compared To $31,554 Legacy Pricing
$3,826
ZERO Transaction Fee
$22,956
Employer Payment To ZERO (Price + Fee)
$8,598
27% Employer Savings Over Legacy Pricing
It’s easy. You won't be juggling several open enrollment items all at the same time
Share great news! Your employees will love ZERO and by focusing on it, the maximum value can be achieved
Auto-enrollment. No enrollment effort is required with ZERO. So why tie to it your open enrollment period?
Thanks!
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