Gaylene Hanson is the Chief Operating Officer for ZERO. Prior to ZERO, she founded her own consulting business with a focus in operations, vendor relations, account management, plan building and implementation.
Gaylene has more than 25 years of leadership experience in Third Party Administration working on behalf of self-insured employer groups, independent TPAs, brokers, and providers. Prior to founding her consulting business, she was the Executive Vice President at The Kempton Group, an independent Third Party Administrator located in Oklahoma City, OK.
In 2011, Gaylene played an integral role in the successful launch of an innovative, free-market transparency program. She created and developed numerous workflows and processes that were outside the normal capabilities of the Third-Party Administrator’s functionality for self-funded claims administration.